Shipping Policy
Learn about our delivery process, shipping times, and how we ensure your orders reach you safely.
At Vikas Pen World, we are committed to delivering your premium pens safely and on time. This Shipping Policy outlines our delivery process, shipping times, and related information.
1. Processing Time
Once your order is confirmed and payment is received, we typically process and prepare your order within 2-3 business days. For orders with personalized engraving, processing may take an additional 2-3 business days to ensure quality and precision.
2. Shipping Methods and Delivery Time
We offer various shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Same Day Delivery: Available in select areas (subject to order placement time and location)
Please note that delivery times are estimates and may vary based on your location, weather conditions, and other factors beyond our control. Delivery times do not include processing time.
3. Shipping Charges
Shipping charges are calculated based on your delivery location, order weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping on orders above a certain value, which will be clearly communicated on our website.
4. Delivery Address
Please ensure that you provide accurate and complete delivery information, including:
- Complete street address
- City, State, and PIN code
- Contact phone number
- Landmark or additional directions (if applicable)
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS (if provided). You can use this tracking number to monitor your order's progress through our website or the courier company's tracking portal.
6. Delivery Attempts
Our courier partners typically make multiple delivery attempts. If you are unavailable to receive the package, the courier may leave it with a neighbor, security guard, or at a designated safe location. If delivery cannot be completed after multiple attempts, the package may be returned to us, and additional charges may apply for re-delivery.
7. International Shipping
Currently, we primarily serve customers within India. For international shipping inquiries, please contact us at [email protected] or call us at +91 99795 18143 to discuss shipping options and charges.
8. Damaged or Lost Packages
While we take every precaution to ensure safe delivery, occasionally packages may be damaged during transit or lost. In such cases:
- Please inspect your package immediately upon delivery
- If the package appears damaged, do not accept it or take photos before accepting
- Contact us immediately at [email protected] with photos and details
- We will investigate and provide a resolution, which may include replacement or refund
For more details on damaged deliveries, please refer to our Cancellation and Refunds Policy.
9. Holidays and Peak Seasons
During holidays, festivals, and peak shopping seasons, delivery times may be extended due to increased order volume. We will make every effort to keep you informed of any delays and will work to minimize the impact on your delivery.
10. Contact Us
If you have any questions or concerns about shipping, please contact us:
Email: [email protected]
Phone: +91 99795 18143
Address: 1120-1121, 11th Floor, R. K. Supreme, Opp. Twin Star, Nr. Nana Mava Circle, 150 Feet Ring Road, Rajkot.
Last Updated: February 07, 2026
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.